Refund Policy

Last Updated: August 30, 2026

1. Eligibility for Returns

To be eligible for a return, your item must be in the same condition that you received it. It must also be in the original packaging.

• The return request must be initiated within 30 days of the delivery date.
• The massage gun, all 8 attachment heads, the charger, and the protective carrying case must be included and undamaged.
• To complete your return, we require a receipt or proof of purchase (your order confirmation email or order number).

2. Non-Returnable Items

Several types of goods are exempt from being returned. Non-returnable items include:

• Gift cards
• Downloadable digital products (such as our Equine Massage Masterclass eBooks, once accessed/downloaded)
• Items that have been clearly damaged due to misuse, neglect, or improper storage by the user.

3. The Return Process

To initiate a return, please follow these steps:

1. Contact Us: Email our support team at support@horsethera.com with your Order Number and the reason for your return.
2. Receive Approval: If your return is within the 30-day window, we will provide you with a Return Merchandise Authorization (RMA) number and the return shipping address.
3. Ship the Item: Carefully package the item with all original accessories. Please ensure the RMA number is clearly written on the outside of the package.

Please note: We highly recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.

4. Refunds & Processing Time

Once your return is received and inspected by our warehouse facility, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, your refund will be processed immediately, and a credit will automatically be applied to your credit card or original method of payment. Please allow 5-10 business days for the funds to appear in your bank account, depending on your financial institution.

5. Late or Missing Refunds

If you havent received a refund after 10 business days, please take the following steps:

• Check your bank account again.
• Contact your credit card company, as it may take some time before your refund is officially posted.
• Contact your bank. There is often some processing time before a refund is cleared.

If youve done all of this and you still have not received your refund yet, please contact us at support@horsethera.com.

6. Return Shipping Costs

You will be responsible for paying for your own shipping costs for returning your item, unless the item arrived defective or damaged. Original shipping costs (if applicable) are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

7. Contact Information

If you have any questions regarding your refund or return, please reach out to us:

HorseThera Returns Department
300 Strathmore Rd
Lexington, KY 40505
USA
Phone: +1 603-595-4125
Email: support@horsethera.com